Featured Service

Get Your Service Department Certified at Summit

March 8, 2023March 8, 2023 Alan Wolf ISM, members, service, ServiceSource

ServiceSource to hold inaugural Institute of Service Management at this month’s show

Featured Service

Preparation is Key to Renegotiating Warranty Rates

February 17, 2023February 16, 2023 Paul MacDonald education, service, ServiceSource

Do your homework before asking for more

Featured Industry

Guest Column: How Home Delivery Can Drive More Revenue

November 28, 2022January 27, 2023 YSN Contributor delivery, Package.ai, service, ServiceSource

Make delivery a marketing opportunity rather than a cost center

Service

Sealed System Basics: The Three S’s

January 3, 2023January 5, 2023 Sam Brown Master Samurai Tech, service, ServiceSource

Saturation, subcooling and superheat are the foundation of all sealed system troubleshooting

Service

You’re Not Alone Out There

November 1, 2022December 5, 2022 Paul MacDonald resources, service, ServiceSource

Community resources can complement BrandSource service support

Featured Service

Attention Servicers: It’s Budget Time Again!

December 5, 2022December 2, 2022 Paul MacDonald budget, service, ServiceSource

As 2022 comes to a close, it’s time to plan ahead for the next 12 months

Featured Service

Opinion: Service Industry in Need of Repair

November 30, 2022November 29, 2022 YSN Contributor service, service industry, ServiceSource

A new pandemic is brewing in the appliance biz

Uncategorized

Hands-On vs. ‘Brains-On’ Training

November 28, 2022November 28, 2022 Sam Brown service, ServiceSource, training

Service superiority requires both

Uncategorized

Correcting Warranty Claims Can Be a Nightmare

November 28, 2022November 28, 2022 Janice Salmon JustPressOne, service, ServiceSource, warranty, warranty claims

Here’s some helpful advice to make it less harrowing

Featured Industry Service

The Road Less Traveled

October 28, 2022October 26, 2022 Alan Wolf delivery, industry, service, ServiceSource

Routing software like Package.ai helps make deliveries and service calls a snap

Education Featured

Death By a Thousand Paper Cuts

October 3, 2022September 30, 2022 Rich Lindblom delivery, service

Undercharging for delivery is bleeding you dry

Education Featured

Convention Recap: Are You Suffering from FORP?

September 19, 2022September 19, 2022 Rich Lindblom education, service

Don’t sell yourself, and your services, short By Rich Lindblom, AVB Marketing By now, most folks have probably heard of

Service

Ten Essential Tools for Appliance Repair

August 3, 2022August 4, 2022 Sam Brown appliance repair, service

Don’t leave home without the 10 essential tools for appliance repair.

What Goes Up: Following several quarters of accelerated sales, home goods bellwether Conn’s, with over 170 stores across 15 states, said a 13% decline in furniture and mattress revenue and a 25% decline in appliance sell-through contributed to an operating loss of $20 million within its retail segment for the three months ended April 30. Conns Inc.

Short Circuited: Best Buy’s sales and profits continued to deteriorate in the first quarter amid what the company described as an electronics recession, although it anticipates a rebound later this year or in 2024. StarTribune

If You Can’t Beat ’Em: Amazon said its independent sellers — which include ProSource members Abt Electronics, Walts TV and World Wide Stereo — collectively sold more than 4.1 billion products through its site last year, averaging more than $230,000 in sales. Amazon Small Business Empowerment Report