How to Create a Great Customer Experience

March 17, 2023March 16, 2023 YSN Contributor CX, RetailWorks

Your customer service sways 90% of shoppers

Zapped:The Energy Department is proposing stricter new efficiency standards on refrigerators and washers that will likely cause repercussions for appliance makers. Utility Dive

Boxed In: Best Buy plans to close 20 to 30 of its big-box stores and open 10 additional outlet locations amid a projected 3% to 6% sales decline this year. Retail Dive

The Tipping Point: Parent, trade and consumer safety groups are mounting a letter-writing campaign urging the Consumer Product Safety Commission (CPSC) to adopt a revised safety standard for clothing storage units that is more readily enforceable than the agency’s own proposed rules. Home News Now

Back to the Grind: More Americans ages 25 to 54 jumped into the labor force last month, giving companies more workers to choose from and taking some pressure off wage growth. The Wall Street Journal