Service

When Warranty Claims Don’t Clear

May 30, 2023June 1, 2023 Janice Salmon JustPressOne, ServiceSource

It pays to question rejections

Service

All About Authorizations

April 4, 2023April 25, 2023 Janice Salmon JustPressOne, ServiceSource

It helps to know the particulars of payment overrides

Service

Tag, You’re It

February 1, 2023February 1, 2023 Janice Salmon JustPressOne, ServiceSource

Why you should always take a photo of the product tag

Uncategorized

Correcting Warranty Claims Can Be a Nightmare

November 28, 2022November 28, 2022 Janice Salmon JustPressOne, service, ServiceSource, warranty, warranty claims

Here’s some helpful advice to make it less harrowing

Service

Outsource Your Customer Service Concerns

October 5, 2022October 5, 2022 Janice Salmon customer service, JustPressOne

JustPressOne now provides servicers with remote CSR support

Service Uncategorized

Careful How You Word a Warranty Repair

August 25, 2022August 25, 2022 Janice Salmon JustPressOne, ServiceSource, warranty

The ‘service performed’ description can put the kibosh on a claim

What Goes Up: Following several quarters of accelerated sales, home goods bellwether Conn’s, with over 170 stores across 15 states, said a 13% decline in furniture and mattress revenue and a 25% decline in appliance sell-through contributed to an operating loss of $20 million within its retail segment for the three months ended April 30. Conns Inc.

Short Circuited: Best Buy’s sales and profits continued to deteriorate in the first quarter amid what the company described as an electronics recession, although it anticipates a rebound later this year or in 2024. StarTribune

If You Can’t Beat ’Em: Amazon said its independent sellers — which include ProSource members Abt Electronics, Walts TV and World Wide Stereo — collectively sold more than 4.1 billion products through its site last year, averaging more than $230,000 in sales. Amazon Small Business Empowerment Report