Featured HR

The Young and the Restless

January 25, 2023March 7, 2023 Andy Kriege economy, HR, industry

‘The Big Quit’ continues, younger workers leading the way

Featured HR

Why Women Win at Sales

February 24, 2023February 23, 2023 Daniel Abramson HR, HRSource

You’d be wise to add more females to your sales force

ExpertSource HR

Five-and-a-Half-Ways to Manage and Retain Your Millennials

January 10, 2023January 20, 2023 Daniel Abramson Abramson, hiring, HR, HRSource, millennials

You’d better nurture this group — they’re three-quarters of the workforce

14 1/2 Situational Interview Questions

December 6, 2022December 9, 2022 Daniel Abramson HR, HRSource, job interview

Discussion should give you a hint about how the candidate will fit your culture

Education Featured

How to Handle Customer Complaints

November 7, 2022November 7, 2022 Rich Lindblom customer complaints, customer service, HR, HRSource

Why being defensive can be offensive

Which Customer Satisfaction Survey is Best for You?

October 12, 2022October 13, 2022 Daniel Abramson customer service, HR, HRSource, surveys

CSAT and Net Promoter Score address different needs

Convention Reflections: Bad Hires Can Break Your Business

September 8, 2022September 9, 2022 YSN Staff Convention 2022, hiring, HR

HRSource pointed out the pitfalls, and solutions, at a Dallas Town Hall

ExpertSource Featured Group

Why You Need an Employee Handbook (and What to Put in It)

January 22, 2020January 28, 2020 Jenny Rice expertsource, HR

Let’s face it: the thought of assembling an employee handbook can be daunting, confusing and time-consuming. What should it include? Why do you even need one?

Zapped:The Energy Department is proposing stricter new efficiency standards on refrigerators and washers that will likely cause repercussions for appliance makers. Utility Dive

Boxed In: Best Buy plans to close 20 to 30 of its big-box stores and open 10 additional outlet locations amid a projected 3% to 6% sales decline this year. Retail Dive

The Tipping Point: Parent, trade and consumer safety groups are mounting a letter-writing campaign urging the Consumer Product Safety Commission (CPSC) to adopt a revised safety standard for clothing storage units that is more readily enforceable than the agency’s own proposed rules. Home News Now

Back to the Grind: More Americans ages 25 to 54 jumped into the labor force last month, giving companies more workers to choose from and taking some pressure off wage growth. The Wall Street Journal