‘Well, Isn’t That Special?’
Make every customer feel important
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The Two-Minute Warning
How to wring out every last sale of the year
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The Higgins Report: GDP Growth Hits Two-Year High
But none of the ‘experts’ expected it
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The ‘New’ Face of Customer Service
All things being equal, independents still rule
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Life After Black Friday
Make it a December to remember
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What I Learned from Tia Beckford
Master crafts and salesperson Tia Beckford
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The Higgins Report: Ain’t Nothin’ Gonna Break Our Stride
Except maybe the Fed
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Sixty-Three Years in the Making
It takes far less time to win at advertising
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‘I’ll Try Anything Once’
And when it comes to advertising, so should you
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Economy Came in Hot in Q3
America evades recession, again
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Bye, Bye Baby
The boomers’ buying days are waning
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Careful What You Wish For
How MAP saved our assets
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Don’t Ask!
Seventeen things you can’t ask on interviews
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How to Merchandise a Mattress Floor
Don’t turn your store into a supermarket
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Everything Must Go
Lessons to be learned from a garage sale
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The Great Talent Hunt
Staffing remains one of retail’s biggest challenges
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Retail’s Urban Legends
Believe them at your own peril
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Fifty Ways to Make More Money
Make a new plan, Stan
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Help Wanted: Needs Soft Skills
Top 15 interview questions to determine who has them
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The Higgins Report: Economic Crisis or Golden Parachute?
Boomers to the rescue, again
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