Are your service operation profits not where you want them to be? Do you have a hunch that your service department could use some attention, but you’re still buried by increased sales and worried about inventories of products to sell?

Years ago, manufacturers would conduct training sessions in local cities around the country. Your technicians could attend for free and get the latest model training and repair tips on problem units in the field.

We’ve all been there: You want to find a restaurant in a part of town you haven’t explored before.

Where do you start? Google, of course, which may lead you to Yelp or another online review site. You’ll probably search for the type of food you’re considering, then read through a few user comments and see how many stars a particular place has received to help with your decision.

Three months ago, BrandSource Power Dealer Joe Heslin did the unthinkable: He raised his company’s service rates.

It was a calculated risk.

Troubleshooting electric circuits is the single most common skill missing from appliance techs today. It is also the single most profitable skill, even more than sealed system repair, because it is needed on many more service calls.

While service is not impossible to operate without measuring performance, I will bet it’s draining margins from the sales side of a dealership. Appliance service departments are often looked at as a cost of doing business. This cannot be further from the truth.

A service business purchases man-hours from technicians for the purpose of solving a customer’s problems. Whether in warranty or not, the goal is to accomplish this by repairing a household of a malfunctioning appliance. In doing so, efficiency is defined by our ability to charge for as many of those purchased man-hours as is possible.

Dear CTA Members, I hope this message finds you safe and healthy. We know these are turbulent times. And we

You spoke, and we listened. LightFair 2020, originally scheduled for May 3-7, has been canceled.