, Eric Chaput has been working in the appliance repair industry for almost 20 years. He first started out by working in his family’s business on the East Coast. But in 2013, Chaput founded Advanced Appliance Repair in his wife’s hometown of Lufkin, Texas.
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This has been a question since, well, the integration of computers into the service industry.
Today there are a lot of software companies out there selling programs that they say will work great for your business. But the real question is … will they?
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Running a successful appliance business means you have a lot of moving parts.
You have a brick-and-mortar store to manage; a team you lead and rely on; customer service issues to address; and, in today’s climate, longer lead times and costs to bring in your appliance inventory.
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The following are helpful tips for any customer service representative taking a repair call. I have found that reviewing these common customer complaints with my team has helped reduce truck rolls for warranty calls that aren’t covered by the manufacturer, and that can be readily resolved through customer education.
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Most BrandSource members have a great deal of passion for the appliance industry, and many wear that passion as a badge of honor. But all may have met their match in Cindy Conrod.
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There are two reasons why retailers chose not to.
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The issue of service call pricing is especially pertinent to BrandSource members, of whom more than 80 percent perform their own appliance repairs.
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Unless you are selling a commodity, knowing your cost is fundamental to setting the selling price in every sales transaction.
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We’ve got two important notices for BrandSource’s servicing dealers. One pertains to Summit; the other, a show of support for two fellow members.
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The Summit service seminar “Successfully Dealing with Angry Customers and Turning Them into Your Biggest Fans,” presented by BrandSource partner United Appliance Services Association (UASA), was like a master class in how to contend with unhappy shoppers.
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The Professional Service Association (PSA) will hold its 2021 convention this November in Las Vegas and is offering BrandSource members a reduced rate to attend.
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Two of BrandSource’s own — Louisiana’s Northeast Appliance Sales & Service and Village Home Stores in Genesco, Ill. — have copped top honors in the Most Professional Servicers (MPS) competition, held each year by the United Appliance Servicers Association (UASA).
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Amazon.com may be muscling into the appliance installation and furniture assembly business.
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Just about every dealer I talk to says the same thing: “I wish I could find another service tech.”
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Class is back in session for Whirlpool’s ServiceMatters University, a quarterly series of online training modules for Whirlpool Authorized servicers.
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I don’t think anyone knew quite what to expect out of BrandSource’s first ever National Service Town Hall Meeting this week, but by all measures it proved to be a rousing success.
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Despite being in what is likely a very demanding new role, Marc Peremans, Whirlpool’s recently appointed Senior Manager of Field Service, took time out of his busy schedule to speak with YourSource News.
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Whether you’re a BrandSource member or not, do yourself a favor and set aside an hour of your time to take part in a special Service Town Hall Meeting.
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