The Road Less Traveled
Routing software like Package.ai helps make deliveries and service calls a snap
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Service
FTC Ponders New Rules for Appliance Repair
Updated Energy Labels could mean more opportunity for independent servicers
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They’re Coming for Your Service Business
By Paul MacDonald, Expert Service Program There have been many attempts over the years at creating national service networks, some
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How to Grow Your COD Service
Appliance servicing blogs can boost your more lucrative cash call business
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Master Samurai Tech’s Big Three Troubleshooting Secrets
Even in the digital age, the ‘old-school’ approaches still apply
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Outsource Your Customer Service Concerns
JustPressOne now provides servicers with remote CSR support
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Asurion’s Pain is Dealers’ Gain
Massive layoff means recruitment opportunities for servicers
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The Fix is In: Eric Chaput has Service Work Figured Out
, Eric Chaput has been working in the appliance repair industry for almost 20 years. He first started out by working in his family’s business on the East Coast. But in 2013, Chaput founded Advanced Appliance Repair in his wife’s hometown of Lufkin, Texas.
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Careful How You Word a Warranty Repair
The ‘service performed’ description can put the kibosh on a claim
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Your Partner in Parts
It pays to build a solid relationship with your parts distributor
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Opinion: They’re Coming for Your Service Business!
There have been many attempts over the years at creating national service networks, some more successful than others.
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Appliance Repair Biz in Need of Fixing: Allstate
A new consumer survey on the state of appliance repair confirms what most self-servicing dealers already know: the appliance repair business could use a tune up.
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Five Steps to Negotiating Warranty Rates
Know your costs and value before asking for a warranty rate hike
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Ten Essential Tools for Appliance Repair
Don’t leave home without the 10 essential tools for appliance repair.
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At Your Service
BrandSource’s Upcoming Convention Offers Full Slate of Service Education
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Weber Relaxes its Warranty Rules
Allows third-party parts under FTC edict
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The Secret to Coding Warranty Claims
It takes the right mindset to do warranty claims accurately
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Get it in Writing
Why you need to document your extended service snubs
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Service Spotlight: BoDo’s Appliance
Service newcomer Kyle Helstad shares his journey
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How a Real Tech Prepares for a Service Call
A thorough pre-diagnosis improves first call completes
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