Meet Cindy Conrod, BrandSource’s Service Firebrand
Most BrandSource members have a great deal of passion for the appliance industry, and many wear that passion as a badge of honor. But all may have met their match in Cindy Conrod.
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Service
Why Doesn’t Every Appliance Store and Brand Offer Service?
There are two reasons why retailers chose not to.
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An Argument for Flat Service Rates
The issue of service call pricing is especially pertinent to BrandSource members, of whom more than 80 percent perform their own appliance repairs.
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Stop Losing Money on Every Service Call
Unless you are selling a commodity, knowing your cost is fundamental to setting the selling price in every sales transaction.
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Calling All Service Dealers!
We’ve got two important notices for BrandSource’s servicing dealers. One pertains to Summit; the other, a show of support for two fellow members.
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Service Session: Turn that Frown Upside Down!
The Summit service seminar “Successfully Dealing with Angry Customers and Turning Them into Your Biggest Fans,” presented by BrandSource partner United Appliance Services Association (UASA), was like a master class in how to contend with unhappy shoppers.
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PSA Convention Rates Reduced for BrandSource Members
The Professional Service Association (PSA) will hold its 2021 convention this November in Las Vegas and is offering BrandSource members a reduced rate to attend.
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BrandSource Servicers Take Top UASA Honors
Two of BrandSource’s own — Louisiana’s Northeast Appliance Sales & Service and Village Home Stores in Genesco, Ill. — have copped top honors in the Most Professional Servicers (MPS) competition, held each year by the United Appliance Servicers Association (UASA).
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Amazon to Test Appliance Installation Service: Report
Amazon.com may be muscling into the appliance installation and furniture assembly business.
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Mission IMPOSSIBLE: Finding Service Techs
Just about every dealer I talk to says the same thing: “I wish I could find another service tech.”
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Whirlpool’s Online Service Classes Now in Session
Class is back in session for Whirlpool’s ServiceMatters University, a quarterly series of online training modules for Whirlpool Authorized servicers.
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BrandSource’s First-Ever National Service Town Hall Tackles Tough Issues
I don’t think anyone knew quite what to expect out of BrandSource’s first ever National Service Town Hall Meeting this week, but by all measures it proved to be a rousing success.
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YSN Exclusive: Whirlpool’s Marc Peremans Takes on Service Industry Challenges
Despite being in what is likely a very demanding new role, Marc Peremans, Whirlpool’s recently appointed Senior Manager of Field Service, took time out of his busy schedule to speak with YourSource News.
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BrandSource Sets Service Town Hall for May 5
Whether you’re a BrandSource member or not, do yourself a favor and set aside an hour of your time to take part in a special Service Town Hall Meeting.
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