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Service

Service 

Don’t Let Inflation Deflate Your Service Department

March 2, 2022June 22, 2022 Paul MacDonald

You must take action to counter higher costs

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Featured Service 

Don’t Let Inflation Deflate Your Service Department

June 22, 2022June 21, 2022 Paul MacDonald

Inflation has a significant impact on your retail and service operations.

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ExpertSource Featured Industry Service 

The Money-Back Guarantee

June 10, 2022June 9, 2022 YSN Contributor

Offering a partial refund on unused service plans can help close the sale

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Education ExpertSource Featured Service 

Who’s Your Champion?

May 25, 2022May 25, 2022 J.R. Zirkelbach

Appointing a service plan point person can supercharge attachment sales

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Featured Group Service 

Attention Servicing Members: Town Hall This Wednesday!

May 16, 2022May 16, 2022 YSN Staff

Register now for this complimentary session on growing and streamlining your service business

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Featured Group Service 

BrandSource Service Committee Selects New Chairperson

May 9, 2022May 9, 2022 Alan Wolf

And welcomes two new committee members aboard

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Service 

JustPressOne Partners with BrandSource for Discounted Support Services

January 6, 2022May 5, 2022 Janice Salmon

JustPressOne is a business process outsourcing company that provides front and back office administrative support for independent service companies and self-servicing dealers in the home appliance industry.

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Service 

The Purchase Date

March 11, 2022May 5, 2022 Janice Salmon

The most important field in a warranty claim is the purchase date.

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Service 

PPV’s Got a Hold on Me

February 2, 2022May 5, 2022 Janice Salmon

Better follow the Parts Purchase Verification procedure if you want to get paid.

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Service 

Do Ohms Lie?

January 6, 2022May 5, 2022 Sam Brown

“Ohms lie.” It’s become a popular phrase in the tech community, but what does it actually mean?

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Service 

All Hail Hall Sensors

February 2, 2022May 5, 2022 Sam Brown

Whether you were aware of them or not, Hall effect sensors are everywhere. Any time you see a motor on an appliance with any kind of RPM feedback or speed signal, there’s a Hall sensor on that motor.

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Service 

Diodes in AC Circuits

March 11, 2022May 5, 2022 Sam Brown

Put simply, diodes are devices that only allow current to flow in one direction.

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Education ExpertSource Featured Service 

How to Sell More Service Contracts

May 5, 2022May 5, 2022 J.R. Zirkelbach

Consider setting performance requirements to increase these high-margin attachments

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Education Featured Service 

Why Limit Service Plan Sales to the Sales Staff?

April 20, 2022April 20, 2022 YSN Contributor

Deliveries and in-home repairs could present even better attachment opportunities

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Appliance Featured Service 

Appliance Repair Biz in Need of Fixing: Survey

April 18, 2022April 18, 2022 Alan Wolf

A new consumer survey on the state of appliance repair confirms what most self-servicing dealers already know: the appliance repair business could use a tune up.

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Events Featured Group Service 

On the Scene at Summit: ServiceSource’s Paul MacDonald

April 12, 2022April 13, 2022 YSN Staff

The founder of Expert Service Program shares his take on the state of the service industry with YSN’s Alan Wolf

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ExpertSource Featured Service 

Warranty Service is a Dual-Edged Sword. Don’t Cut Yourself!

March 23, 2022March 23, 2022 Rich Lindblom

The Warranty Service educational session at this month’s Summit in Las Vegas kicked off with “The Professor”— AVB’s ServiceSource point man Paul MacDonald — candidly sharing his thoughts on the merits of warranty service.

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Education ExpertSource Service 

Where to Find Qualified Service Techs

March 17, 2022March 17, 2022 Daniel Abramson

Tap into your local vocational school.

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Events Featured Group Service 

Summit ’22: Pathways to Service Profitability

March 9, 2022March 9, 2022 Paul MacDonald

Nike launched an ad campaign back in 1989 featuring All-Star Bo Jackson with the tagline “Bo Knows …”

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Featured Service 

Enough Talk Already, Own It!

February 28, 2022February 28, 2022 Paul MacDonald

BrandSource set a lofty goal in 2020 for all servicing dealer members to become profitable in service within three years.

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News Briefs

Bedding Bust: Top 10 mattress maker Corsicana Mattress Co. has filed for voluntary Chapter 11 bankruptcy protection to streamline the business and prepare for a possible sale, while promising uninterrupted service to customers. Furniture Today

Sayonara: Japanese tech and appliance vendor Sharp Electronics will adopt English as the company’s official language next year to support a renewed push into global markets. Nikkei Asia

Dawn of the Dead: Amazon is developing technology that will allow its Alexa virtual assistant to speak in the voice of deceased family and friends. CNET

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YourSource News is the news and information platform of BrandSource, the leading merchandising organization for independent appliance, home furnishings and consumer tech dealers. Its parent company, AVB, is a $24 billion member-driven co-op that provides merchandising, financing and, through its AVB Marketing arm, digital marketing services to over 5,000 independent dealers in the U.S. and Canada. BrandSource’s sister divisions and affiliates include ProSource (consumer tech and custom integration); TRIB Group (rent-to-own); Mega Group (Canada); and HFA Buying Source, serving home furnishings dealers nationwide.

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Business is more complex than ever, but tracking your customer interactions shouldn’t be! The HUB allows you to meet all of your e-commerce demands and more! Ask your BrandSource rep about it!
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Business is more complex than ever, but tracking your customer interactions shouldn’t be! The HUB allows you to meet all of your e-commerce demands and more! Ask your BrandSource rep about it!
3 weeks ago
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1/9
The Great Plains region meeting in Omaha, NE has kicked off strong! A fun reception, presentations by Jarred Roy and even celebrating Rodney Mathias’ birthday are just a few things this well attended meeting has enjoyed! 

Pictured L to R: Great Plains RM Brian Lawrence, Logan Tuxhorn of Olliff Boeve Furniture, Bill Canham of Canham Maytag, Rodney Mathis, BrandSource Member Relations, Jarred Roy, BrandSource VP of Sales, and Titon Rudra from LG.
The Great Plains region meeting in Omaha, NE has kicked off strong! A fun reception, presentations by Jarred Roy and even celebrating Rodney Mathias’ birthday are just a few things this well attended meeting has enjoyed! 

Pictured L to R: Great Plains RM Brian Lawrence, Logan Tuxhorn of Olliff Boeve Furniture, Bill Canham of Canham Maytag, Rodney Mathis, BrandSource Member Relations, Jarred Roy, BrandSource VP of Sales, and Titon Rudra from LG.
The Great Plains region meeting in Omaha, NE has kicked off strong! A fun reception, presentations by Jarred Roy and even celebrating Rodney Mathias’ birthday are just a few things this well attended meeting has enjoyed! 

Pictured L to R: Great Plains RM Brian Lawrence, Logan Tuxhorn of Olliff Boeve Furniture, Bill Canham of Canham Maytag, Rodney Mathis, BrandSource Member Relations, Jarred Roy, BrandSource VP of Sales, and Titon Rudra from LG.
The Great Plains region meeting in Omaha, NE has kicked off strong! A fun reception, presentations by Jarred Roy and even celebrating Rodney Mathias’ birthday are just a few things this well attended meeting has enjoyed! 

Pictured L to R: Great Plains RM Brian Lawrence, Logan Tuxhorn of Olliff Boeve Furniture, Bill Canham of Canham Maytag, Rodney Mathis, BrandSource Member Relations, Jarred Roy, BrandSource VP of Sales, and Titon Rudra from LG.
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The Great Plains region meeting in Omaha, NE has kicked off strong! A fun reception, presentations by Jarred Roy and even celebrating Rodney Mathias’ birthday are just a few things this well attended meeting has enjoyed! Pictured L to R: Great Plains RM Brian Lawrence, Logan Tuxhorn of Olliff Boeve Furniture, Bill Canham of Canham Maytag, Rodney Mathis, BrandSource Member Relations, Jarred Roy, BrandSource VP of Sales, and Titon Rudra from LG.
1 month ago
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2/9
Furniture Technology Source is set up and ready at the Southern California Furniture & Accessory Market in Long Beach, California! #FurnitureTechnologySource
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Furniture Technology Source is set up and ready at the Southern California Furniture & Accessory Market in Long Beach, California! #FurnitureTechnologySource
2 months ago
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3/9
Happy Mother's Day to all the wonderful mothers in our BrandSource family!
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Happy Mother's Day to all the wonderful mothers in our BrandSource family!
2 months ago
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4/9
Good times at the BrandSource North Central Region Meeting in Duluth, MN! Lots of action at the Duckpin tonight, including Meg Bellrichard giving it her best shot!
Good times at the BrandSource North Central Region Meeting in Duluth, MN! Lots of action at the Duckpin tonight, including Meg Bellrichard giving it her best shot!
Good times at the BrandSource North Central Region Meeting in Duluth, MN! Lots of action at the Duckpin tonight, including Meg Bellrichard giving it her best shot!
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Good times at the BrandSource North Central Region Meeting in Duluth, MN! Lots of action at the Duckpin tonight, including Meg Bellrichard giving it her best shot!
2 months ago
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5/9
A good time was had by all during the Young Professionals event at Minus5 Ice Bar last night, sponsored by Serta! @brandsourceyp
A good time was had by all during the Young Professionals event at Minus5 Ice Bar last night, sponsored by Serta! @brandsourceyp
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A good time was had by all during the Young Professionals event at Minus5 Ice Bar last night, sponsored by Serta! @brandsourceyp
4 months ago
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6/9
That’s a wrap for the 2022 Summit! Alan and Allyssa sat down with AVB Vp of Events and Customer Experience Jennifer Baldwin for some closing thoughts! #OwnIt22
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That’s a wrap for the 2022 Summit! Alan and Allyssa sat down with AVB Vp of Events and Customer Experience Jennifer Baldwin for some closing thoughts! #OwnIt22
4 months ago
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7/9
Check out YSN’s Tuesday Recap with the A Team! #OwnIt22
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Check out YSN’s Tuesday Recap with the A Team! #OwnIt22
4 months ago
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8/9
Jim Ristow's State Of The Union was inspiring and information as always with a very forward looking perspective. Here's YSN's recap! #OwnIt22
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Jim Ristow's State Of The Union was inspiring and information as always with a very forward looking perspective. Here's YSN's recap! #OwnIt22
4 months ago
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9/9
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