BrandSource members have lauded LINQ, AVB’s online merchandising portal, which has become an essential tool for e-tail and no doubt contributed to the group’s better-than 800 percent increase in online transactions last year.
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For the first time at a BrandSource Summit, the group presented an extensive, furniture-focused educational track exclusively for home furnishings members called Furniture Channel.
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All the months of planning have led to this day: the first day of Summit 21. Normally I would be waking up in a room at some grand hotel in a faraway location. But in times such as these, arising to change is the name of the game.
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The headline on Pam Danziger’s Forbes piece makes it sound like it’s all over for independent home furnishings stores, or that it will be over soon enough: “Independent Home Furnishings Retailers Are Losing. Only the Big and Virtual Will Survive.”
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A high point of last week’s Summit 21 proceedings was the announcement of this year’s AVB/BrandSource scholarship award winners.
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Having been a BrandSource member for about 15 years and having attended at least one Convention or Summit annually (usually both), it’s safe to say that I know what I like and don’t like in a buying group show.
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According to Eric Chester the answer is always no. After all, who couldn’t use another fantastic employee on their team?
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One of Summit’s most fascinating educational sessions harkened back to the classroom with its focus on neuroscience.
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Furniture dealers have an exclusive new source for news, business tools and peer support at BrandSource — Furniture Technology Source (FTS).
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In his Summit 21 merchandising address, AVB’s merchandising VP Chad Evans had good news for inventory-lean dealers: relief is on the way.
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Over the past 15 years I’ve seen more than my share of keynote speakers at our Conventions and Summits, but for my money, this week’s keynoter Marcus Sheridan was one of the best.
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Key to the group’s sales and share gains is the ability to present customers with an integrated and personalized omni-channel experience that lets them buy whenever and however they want — whether that’s shopping online, buying in store, arranging for delivery or picking up curbside.
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With more and more furniture dealers migrating to BrandSource, the group has increased its home furnishings content accordingly for this month’s Summit 21.
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The Summit service seminar “Successfully Dealing with Angry Customers and Turning Them into Your Biggest Fans,” presented by BrandSource partner United Appliance Services Association (UASA), was like a master class in how to contend with unhappy shoppers.
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AVB CEO Jim Ristow capped off the first day of Summit 21 with an inspirational message to members that was in fact inspired by the BrandSource dealers themselves.
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AVB’s merchandising VP Chad Evans caused many a double take during last summer’s Virtual Convention, when he introduced the show’s special Stampede buys in the guise of an eccentric Masterpiece Theater host.
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Anyone who says a BrandSource Summit is all fun and games wouldn’t be entirely wrong.
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Attention attendees: BrandSource has swung open the virtual doors to Summit 21, the group’s annual spring meeting and product expo.
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This month marks the first anniversary of the COVID clampdowns and the kickoff of BrandSource’s second virtual show, Summit 21. Both serve as stark reminders that retail as we knew it has changed dramatically over the past year and that in all likelihood, “Yesterday’s gone, yesterday’s gone.”
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