nd why using the wrong one can derail a sale.

This time the family business is bedding

There is an absolute cash cow out there that some dealers are totally ignoring, or at least not fully milking, and that is extended service plans (ESPs).

It’s not a day off from work (yet), but Valentine’s Day is that undeclared holiday that ranks in the top five in importance in our culture.

Raise your hand if you hate dealing with customer complaints. Go ahead, you know you want to.

To open or not to open, that is the question.

Earlier this week I read a quote from my favorite Canadian retail blogger, Donald Cooper. He stated that in business, “We all get the team that we deserve.”

When you get right down to it, we all show up to work for one basic reason: to make money.

This is probably the best time ever to sell mattresses!

My father told me something nearly 40 years ago that is just as relevant today, if not more so, than the day he said.

Welcome to January, also known as Bowl Season.

There was a time, not so long ago, that we only had to remember four seasons (Frankie Valli notwithstanding).

I interviewed BrandSource dealer and AVB board member Sam McVay a short while back, and one thing in particular really stuck in my head. 

I generally offer recommendations on how to generate more sales (aka income). Here’s some ways you can keep more dollars on those sales (aka earnings).

Disclaimer:  While I personally can’t predict the future, the Magic 8-Ball never lies. 

It happens every year; people get a couple of glasses of champagne in them and start making all kinds of resolutions they will never keep.

With just a handful of days left in the wild carnival ride called 2021, it’s time for me to unveil my predictions for 2022.

One sunny summer day about ten years ago I decided to go new car shopping.