The Perfect Customer Greeting
nd why using the wrong one can derail a sale.
Read morend why using the wrong one can derail a sale.
Read moreThis time the family business is bedding
Read moreThere is an absolute cash cow out there that some dealers are totally ignoring, or at least not fully milking, and that is extended service plans (ESPs).
Read moreIt’s not a day off from work (yet), but Valentine’s Day is that undeclared holiday that ranks in the top five in importance in our culture.
Read moreIn a recent Gallup study, 72 percent of companies predict they’ll have an increasing number of leadership vacancies over the next two to three years.
Read moreRaise your hand if you hate dealing with customer complaints. Go ahead, you know you want to.
Read moreTo open or not to open, that is the question.
Read moreEarlier this week I read a quote from my favorite Canadian retail blogger, Donald Cooper. He stated that in business, “We all get the team that we deserve.”
Read moreWhen you get right down to it, we all show up to work for one basic reason: to make money.
Read moreThis is probably the best time ever to sell mattresses!
Read moreMy father told me something nearly 40 years ago that is just as relevant today, if not more so, than the day he said.
Read moreWelcome to January, also known as Bowl Season.
Read moreThe World Health Organization (WHO) defines “burnout” as “chronic stress that is not successfully managed.”
Read moreThere was a time, not so long ago, that we only had to remember four seasons (Frankie Valli notwithstanding).
Read moreI interviewed BrandSource dealer and AVB board member Sam McVay a short while back, and one thing in particular really stuck in my head.
Read moreI generally offer recommendations on how to generate more sales (aka income). Here’s some ways you can keep more dollars on those sales (aka earnings).
Read moreDisclaimer: While I personally can’t predict the future, the Magic 8-Ball never lies.
Read moreIt happens every year; people get a couple of glasses of champagne in them and start making all kinds of resolutions they will never keep.
Read moreWith just a handful of days left in the wild carnival ride called 2021, it’s time for me to unveil my predictions for 2022.
Read moreOne sunny summer day about ten years ago I decided to go new car shopping.
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