Grilling Me Softly: Top Ten Interview Questions
And a score sheet to grade them
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Education
National (fill in the blank) Day
Retail holidays we’d like to see
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How to Sell More Service Contracts
Consider setting performance requirements to increase these high-margin attachments
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Are You Behind the Eight Ball?
Consider these business insights from the classic plastic oracle
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Small Dealers Slammed by Credit Card Swipe Fees
Rising rates are highest operating cost after labor, trade group says
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Think Crime Doesn’t Pay? Think Again
Retailers bear the cost of a growing theft problem
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How to Turn Inflation in Your Favor
When it comes to inflation, it’s a Back to the Future trip.
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AVB Design Consultant Lyn Falk Helps You Light Up Your Business
Did you know that lighting is often the most overlooked element in a retail store’s design? And that poor in-store illumination can contribute to poor sales?
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Why Limit Service Plan Sales to the Sales Staff?
Deliveries and in-home repairs could present even better attachment opportunities
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Payment Gateways: Your Pathway to $uccess
As shoppers shift to online stores in record numbers, convenience — even more than price — can make all the difference between closing a sale and losing one.
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The Honey Don’t List
The vernal equinox isn’t a Chevy SUV, it’s the start of spring, and this year it arrived on March 20 at 11:33 a.m. But for many of us, it didn’t really feel like the spring season until we flipped the calendar to April.
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Worth Repeating: Are You Prepared for an Employee Lawsuit?
An ounce of prevention is worth tens of thousands in legal bills
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Should You Stay or Should You Go?
One of my favorite bands in the ’80s was The Clash, and a favorite song of theirs is Should I Stay or Should I Go?
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Where to Find Qualified Service Techs
Tap into your local vocational school.
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Summit Session: Does Your Store’s Brand Measure Up?
At last week’s Summit in Las Vegas, retail consultant and interior designer Lyn Falk gave a lively presentation on how to define and celebrate the brand experience for members’ businesses.
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Pain in the Gas
You may have noticed, but the pain at the pump and shock at the grocery store cash register is getting worse. It’s so bad that our local Frugal Hoosier Market is selling Cheerios … one at a time!
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Is Your Website Payment Compliant?
AVB Marketing provides a wide variety of services for our members, and for those running the Alta e-commerce platform with us, we have an exciting announcement: We’ve recently completed our annual Payment Card Industry Data Security Standard (PCI DSS) Service Provider Level 2 certification!
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Navigating Choppy Waters
There’s a lot of moving and changing parts to Our Retail World these days. Here are a few updates and suggestions that may help you maximize upcoming opportunities.
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The Perfect Customer Greeting
nd why using the wrong one can derail a sale.
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‘Succession’: The Sequel
This time the family business is bedding
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