Before retiring recently, I was tasked with training the person who would be filling my shoes.

It doesn’t matter if your business is B2B, B2C, DTC, HR, NFL or XYZ. At some point you’re sure to encounter someone that is unhappy with your product, service, policies or the thickness of the TP in the washroom.

Fox launched a new gameshow last fall, maybe some of you have seen or heard of it.

Sign pollution. It’s alive and well in the U.S.A., yet customers don’t read most of the signage posted in retail environments. Here’s why.

The power of over-the-top (OTT) advertising is undeniable.

The other week I was chatting with a BrandSource dealer friend of mine and I think we had a pretty revealing discussion.

Even though studies show that less than 10 percent of all New Year’s resolutions are actually kept, 2021 is still young. So as far as I’m concerned, it’s not too late to make just one more New Year’s pledge, and I really want you to work hard on keeping this one.

Last week we shut the door on 2020. While some of us had triumphs and victories, I haven’t talked to many who aren’t looking forward to turning the page to 2021, with the hope of a return to good times for our businesses.

There is a light at the end of the COVID tunnel, and it’s sunlight (not a train)!

Those of us born way back when there were only 48 united states probably remember the hot Summer of ’69.

By the end of today or maybe tomorrow morning you’ll be tearing November off your wall calendar. That leaves only December, with the magical red Day No. 25 in the lower right corner.

In 1913 Eleanor H. Porter wrote an endearing and enduring novel centering on the title character, Pollyanna Whittier, an 11-year-old orphan with unwavering optimism.

With 2021 nearly here (thank heavens), it’s not too early to ask, “What’s on the horizon in the world of design?”

If you were to ask appliance dealers what their number one need has been over the last decade, you would most likely hear one answer: appliance technicians.

You ask for a product, some help, or complete a purchase, and even though you are the customer, you say “Thank you” to the clerk or server. They casually look back at you and respond, “No problem.”

Business owners that make a large investment in payroll need to make a small investment in time to explain how wages work.