Don’t Let Inflation Deflate Your Service Department
Inflation has a significant impact on your retail and service operations.
Read moreInflation has a significant impact on your retail and service operations.
Read moreTake everything into account when calculating expense
Read moreFinding technicians in today’s job market is like finding a needle in a haystack.
Read moreThey’re out there; it just takes some digging
Read moreNike launched an ad campaign back in 1989 featuring All-Star Bo Jackson with the tagline “Bo Knows …”
Read moreYou must take action to counter higher costs
Read moreBrandSource set a lofty goal in 2020 for all servicing dealer members to become profitable in service within three years.
Read moreWe’re only six weeks into 2022, which means it’s not too late to make some New Year’s resolutions to improve your service business — or recommit to the ones you’ve already let slide.
Read moreto support the customers who buy new appliances.
Read moreBy tradition, many of us celebrated the New Year with friends and toasted to a new beginning in 2022. And with that, it’s also a tradition to set one or two New Year’s resolutions. Although most New Year’s resolutions are personal and involve changing bad habits, we can also set business resolutions and goals for the new year.
Read moreThere have been many attempts over the years at creating national service networks, some more successful than others.
Read moreI’ve been writing a lot about how efficiency and profits go hand in hand; that efficiency in a service department is measured by the average number of technician hours billed each day, also often referred to as first call completes.
Read moreHourly pay is a typical remuneration model in the appliance repair industry. It is also an inefficient model that lacks incentive for technicians to work efficiently.
Read moreA service department’s efficiency is measured by how many technician hours each day can be charged to a customer or manufacturer — aka first call completes.
Read moreAre your service operation profits not where you want them to be? Do you have a hunch that your service department could use some attention, but you’re still buried by increased sales and worried about inventories of products to sell?
Read moreYears ago, manufacturers would conduct training sessions in local cities around the country. Your technicians could attend for free and get the latest model training and repair tips on problem units in the field.
Read moreWe’ve all been there: You want to find a restaurant in a part of town you haven’t explored before.
Where do you start? Google, of course, which may lead you to Yelp or another online review site. You’ll probably search for the type of food you’re considering, then read through a few user comments and see how many stars a particular place has received to help with your decision.
Read moreWhile service is not impossible to operate without measuring performance, I will bet it’s draining margins from the sales side of a dealership. Appliance service departments are often looked at as a cost of doing business. This cannot be further from the truth.
Read moreA service business purchases man-hours from technicians for the purpose of solving a customer’s problems. Whether in warranty or not, the goal is to accomplish this by repairing a household of a malfunctioning appliance. In doing so, efficiency is defined by our ability to charge for as many of those purchased man-hours as is possible.
Read moreUnless you are selling a commodity, knowing your cost is fundamental to setting the selling price in every sales transaction.
Read more