You’re Not Alone Out There
Community resources can complement BrandSource service support
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Author: Paul MacDonald
How to Grow Your COD Service
Appliance servicing blogs can boost your more lucrative cash call business
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Your Partner in Parts
It pays to build a solid relationship with your parts distributor
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Five Steps to Negotiating Warranty Rates
Know your costs and value before asking for a warranty rate hike
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Service Spotlight: BoDo’s Appliance
Service newcomer Kyle Helstad shares his journey
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Don’t Let Inflation Deflate Your Service Department
Inflation has a significant impact on your retail and service operations.
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The Cost of a Truck Roll Is More Than You Think
Take everything into account when calculating expense
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Searching for Technicians
Finding technicians in today’s job market is like finding a needle in a haystack.
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‘I Can’t Find Technicians!’
They’re out there; it just takes some digging
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Summit ’22: Pathways to Service Profitability
Nike launched an ad campaign back in 1989 featuring All-Star Bo Jackson with the tagline “Bo Knows …”
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Don’t Let Inflation Deflate Your Service Department
You must take action to counter higher costs
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Enough Talk Already, Own It!
BrandSource set a lofty goal in 2020 for all servicing dealer members to become profitable in service within three years.
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How Are Those Repair Resolutions Going?
We’re only six weeks into 2022, which means it’s not too late to make some New Year’s resolutions to improve your service business — or recommit to the ones you’ve already let slide.
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The Good, the Bad and the Ugly
to support the customers who buy new appliances.
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New Year’s Resolutions for Your Service Business
By tradition, many of us celebrated the New Year with friends and toasted to a new beginning in 2022. And with that, it’s also a tradition to set one or two New Year’s resolutions. Although most New Year’s resolutions are personal and involve changing bad habits, we can also set business resolutions and goals for the new year.
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Opinion: They’re Coming for Your Service Business!
There have been many attempts over the years at creating national service networks, some more successful than others.
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The Importance of Workflows to Your Service Operation
I’ve been writing a lot about how efficiency and profits go hand in hand; that efficiency in a service department is measured by the average number of technician hours billed each day, also often referred to as first call completes.
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Do More, Make More with Commissioned Technicians
Hourly pay is a typical remuneration model in the appliance repair industry. It is also an inefficient model that lacks incentive for technicians to work efficiently.
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How to Increase Service Productivity
A service department’s efficiency is measured by how many technician hours each day can be charged to a customer or manufacturer — aka first call completes.
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They’re Coming for Your Service Business
By Paul MacDonald, Expert Service Program There have been many attempts over the years at creating national service networks, some
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