Last month the wife and I saw a local theater group’s production of “White Christmas.”  Yes, that “White Christmas,” the classic Bing Crosby yuletide film. Believe it or not, I had never seen the movie, so this was all new to me.   

As we embark on 2025, it’s time for you to think about what the new year is going to mean to you and your company. 

Without reading ahead … write down what you think are your company’s two most valuable assets.   

You may not realize it, but you are a veritable fountain of knowledge. 

Just about every dealer I know writes off the month of December as a lost cause. 

There’s an old saying that Albert Einstein is credited with having coined. 

If you want to impress a customer, find a way to surprise them. Go above and beyond the call of duty and provide a courtesy, a service or a gift they didn’t expect. 

In this day of equally impressive websites, customer service remains a key point of differentiation between box stores and independent retailers.

If you’ve read any of my previous articles, you probably know that my family once owned a Chicago-area appliance store.