Promises Made vs. Promises Kept
Keeping one’s promises, whether you’re a retailer or vendor, is critical to earning your customer’s business.
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That’s a Wrap
As the curtain fell on Convention 2024, members and vendors alike were packing up new ideas, new friendships and new enthusiasm along with their suitcases.
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Yo, Adrian
It’s more than just another Thursday
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New Leaf Launches BrandSource Initiatives
ESP administrator synchs with SYNC, Pac Rim
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The One-Year Fear
A limited manufacturer warranty truly is limited
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Jail Time with Juan, Part II
Regrets, I’ve had a few
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Jail Time with Juan
First of two parts
Read moreServiceSource Thursday
Coffee Break with J.R. Zirkelbach of New Leaf Service Contracts Register here
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Ask Nicely
It’s a wise way to sell more warranties
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Who Rules?
Treat customers like royalty if you want their loyalty
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New Leaf, AVB Launching One-Year Warranty Extensions
Extended appliance coverage counters Costco’s offer
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Handle with Care
Don’t pitch a protection plan by disparaging the product
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New Leaf ‘Treasures’ BrandSource Members
Dealers were prized at the company’s Summit Expo booth
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Go Pro or Go Home
It’s time to step up to the plate for service contract sales
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Hit to the Opposite Field
Increase your batting average on extended warranty sales
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‘No Thanks!’
How to overcome your customers’ warranty objections
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Warranty Business Turns a New Leaf
New Leaf Service Contracts is all about working with independent dealers
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The Golden Thread
Service contracts can help cultivate customer loyalty
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The Price of Declining is Costly
Why customers can’t afford to pass on a protection plan
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Get it in Writing
Why you need to document your extended service snubs
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