ClaimWorks Adding GE Appliances, Electrolux to Warranty Roster

JPO’s AI-powered personal assistant Auggie is adding GE and Electrolux to its automated warranty claims submission platform.

JustPressOne’s AI tool prepares for claims integration 

YSN Staff 

A notable AI tool in the warranty processing space is ClaimWorks by JustPressOne (JPO). 

The AVB partner employs Auggie, an AI assistant, to help dealers quickly and easily submit their warranty claims to manufacturers and third-party extended service providers. All the hard work of sorting, correcting and submitting claims is handled automatically with Auggie. 

See:  Supercharging the Warranty Claims Process 

The latest addition to Auggie’s warranty claims portfolio is GE Appliances. JPO reports that ClaimWorks is busy integrating the manufacturer into the AI platform, and is “finishing up some exciting features” including brand validation and miles travelled. 

While GE claims have more data than standard Whirlpool claims, JPO said, Auggie can now identify the different job codes and has correctly assigned them automatically during its review process. Specifically, the system reviewed 4,577 data points and made 2,786 corrections prior to sending the claims to ServicePower or the JPO audit team for additional adjudication. 

Overnight Processing 

Once fully integrated, dealers will be able to send a file of completed tickets — including GE service calls — at the end of each day for processing overnight, and receive a report of all claims successfully processed the following morning. This eliminates the tedious task of manually filing warranty claims, freeing staff to focus on more value-added activities. 

In addition, the ClaimWorks team adjudicates claims, correcting errors or missing information to ensure that all claims are processed quickly and accurately. 

Among its other abilities, Auggie can: 

  • Make modifications to the customer’s complaint to remove personal information like gate code, phone numbers and comments that do not relate to the service call. 
  • Read technician notes and explain exactly what he/she did at the consumer’s home and remove unnecessary information that might cause confusion. 
  • Check each parts distributor’s assigned number by brand to ensure the claim gets to the right distributor for validation. 
  • Fill in missing fields such as Job Code, Repair Code, Symptom Code, F-ident Code, Defect Code, warranty type and repair type. 
  • Check and validate dates; match purchase date to entitlement/registration date, making sure the dates are in consecutive order and confirming claims are submitted upon completion. 
  • Validating the labor requested against the service performed so that the claim is not underpaid on a major repair such as sealed system repairs. 
  • Provide an acceptance rate of nearly 100%. 

Next up for ClaimWorks and Auggie is Electrolux, whose claims logic is presently being integrated into the platform. 

Closing the Books 

Looking back on 2024, JPO said the addition of many new clients, a low churn rate and a high level of team performance in delivering services contributed to robust year-over-year revenue growth of 31% last year.  

“This clearly demonstrates the impact of a significant expansion in our market presence through successful product launches, numerous marketing activities and strategic customer acquisition initiatives,” said  CEO and YSN columnist Janice Salmon

To accommodate that growth, the company recruited, onboarded and trained 67 new team members in 2024, bringing its offshore headcount to 299, Salmon said. 

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