Tempur-Pedic has once again topped J.D. Power’s mattress satisfaction rankings, making it the most awarded brand in the study’s nine-year history.
Earns first-place perches on J.D. Power study
YSN Staff
J.D. Power has ranked Tempur Sealy’s Tempur-Pedic brand tops in customer satisfaction for both in-store and online mattress purchases.
The rankings, which were published in the market research company’s “2024 U.S. Mattress Satisfaction Study,” represent the fourth consecutive year the brand ranked first within the online purchases segment and the fifth time in six years it led the in-store list (this time tying with Ashley Sleep).
The J.D. Power report measures customer satisfaction with mattress purchases based on seven factors in order of importance: comfort, value given price paid, support, durability, variety of features, warranty and contact with customer service. Tempur-Pedic has topped the rankings more often than any other brand between 2017 and 2024, making it the most-awarded mattress in the nine-year history of the study. This year it scored an 884 for in-store purchases and 907 for online buys on a 1,000-point scale.
Consumer Testament
“We are honored to be named the most awarded brand in the history of the ‘J.D. Power U.S. Mattresses Satisfaction Study,’” said Scott Thompson, Tempur Sealy chairman/CEO. “This recognition is once again a testament, by consumers, to the innovative and high-quality sleep solutions we provide that optimize sleep outcomes, so that they can sleep comfortably and undisturbed, every night.”
Tempur-Pedic and its sister brands Sealy and Stearns & Foster are sold through multiple distribution channels including retailers, company-owned stores and online using complementary merchandising strategies. “We understand the importance of meeting our customers wherever and however they want to shop,” Tempur Sealy said. The company is also committed to achieving carbon neutrality for its wholly-owned global operations by 2040.
Troy, Mich.-based J.D. Power has been delivering insights into consumer behavior and customer interactions with brands and products for more than 55 years. Its 2024 mattress study is based on survey responses from 2,825 customers who purchased a mattress in the 12 months prior to the poll, which was fielded from August to September 2024.
