Complete the ServiceSource Manufacturer’s Warranty Scorecard today
By Paul MacDonald, ServiceSource
Are you tired of dealing with manufacturer warranty issues that leave your customers dissatisfied and your business struggling? It’s time to take action and make your voice heard. As a valued member of BrandSource, you have the power to influence change within the industry by completing the ServiceSource Manufacturer’s Warranty Scorecard.
What is the Manufacturer’s Warranty Scorecard, you ask? It’s a crucial tool designed to rate each brand based on member satisfaction with their warranty policies and procedures. Your feedback will directly impact how these manufacturers operate and can ultimately improve the overall customer experience.
Here’s why every BrandSource member needs to participate:
Voice Your Concerns: Have you encountered frustrating warranty processes or unsatisfactory customer service from certain brands? Now is the time to speak up. By completing the scorecard, you can highlight areas where manufacturers are failing and provide valuable insights for improvement.
Drive Change: Your feedback matters. Manufacturers rely on input from retailers like you to understand where they can enhance their warranty policies and procedures. By participating in the scorecard, you’re actively shaping the future of warranty services in the industry.
Enhance Customer Satisfaction: Ultimately, improved warranty experiences benefit you and your customers. When manufacturers prioritize customer satisfaction and streamline their warranty processes, it leads to happier customers and increased loyalty to their brand.
Strength in Numbers: The more BrandSource members participate, the stronger our collective voice becomes. Together we can send a clear message to manufacturers that exceptional warranty services are non-negotiable.
Completing the Manufacturer’s Warranty Scorecard is quick, easy and immensely impactful. Your feedback has the potential to drive significant improvements within the industry, benefiting both retailers and customers alike.
So what are you waiting for? You can take charge of the future of warranty services by completing the ServiceSource Manufacturer’s Warranty Scorecard today. Together, we can create a more seamless and satisfying experience for all. (And, as a bonus, you might win one of three prizes from The Appliance BlueBook folks at Service Company Solutions.)
To complete the ServiceSource Manufacturer’s Warranty Scorecard, click here.
Paul MacDonald, AVB’s senior ServiceSource lead, ran his own 38-tech service business and is a past president of the UASA. He currently operates The Expert Service Program, which helps servicers run their operations more efficiently and profitably. You can reach Paul at (647) 500-7785 or at Paul.M.MacDonald@brandsource.com.
