BrandSource Slates 2024 Institute of Service Management

Unlock success with online certification course

By Paul MacDonald, ServiceSource

BrandSource will hold its second annual Institute of Service Management (ISM) certification program next month.

The four-part virtual course, slated for May 7, 9, 14 and16, will allow online attendees to attain the esteemed BrandSource Certified Service Manager and Service Shop designations. Crafted explicitly for service management education, this dynamic digital event will deliver invaluable insights and skills tailored to propel your service business forward.

Amid today’s intense business competition, setting yourself apart is essential. Through BrandSource service manager certification, you’ll gain access to proven strategies that will lift your company and solidify its position as a premier sales and service choice in your market. This captivating event will offer a distinct opportunity to acquire indispensable insights and skills that will propel your service department forward.

Why choose BrandSource Service Manager certification?

Tailored Curriculum: Our certification course is meticulously designed to impart the latest industry insights and best practices. Covering essential topics such as CSR training, managing online reviews and optimizing service department efficiency, each of the 2 ½-hour Zoom classes is brimming with indispensable knowledge. From service financials to technician recruitment, our curriculum ensures a thorough understanding of every aspect vital to a thriving service operation.

Enhanced Profitability: Learn to leverage the cost of a truck roll to establish professional, lucrative service rates. Discover groundbreaking strategies and techniques for delivering unparalleled service that fosters client loyalty.

Stay Ahead of the Curve: In today’s rapidly evolving business environment, staying ahead is imperative. With our certification, you’ll acquire the expertise to anticipate industry trends and embrace emerging technologies, positioning your service business at the forefront of innovation.

Don’t miss this chance to elevate your managerial acumen and excel in service management. Join us for our dynamic virtual event and embark on your journey to becoming a 2024 BrandSource Certified Service Manager.

Register today, as seating is limited to only 20 participants. Visit our event homepage to explore course topics, delve into member pricing and secure your spot.

 Act now, and invest in your service department’s future success today!

Paul MacDonald, AVB’s senior ServiceSource lead, ran his own 38-tech service business and is a past president of the UASA. He currently operates The Expert Service Program, which helps servicers run their operations more efficiently and profitably. You can reach Paul at (647) 500-7785 or at

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