It’s your money, fight for it!

By Janice Salmon, Just Press One

One of the most common causes for claim rejection across all manufacturers is, “Invalid Invoice Number by Parts Distributor.”  So, who’s at fault here?

Having filed and adjudicated thousands of claims on behalf of numerous appliance service companies, Just Press One has found that the problem often lies with the service company. The primary reason for this rejection type: Not following the correct procedure in accordance with the manufacturer’s guidelines.

That said, it’s not always the fault of the servicer. The following example shows an erroneous rejection for an invalid parts invoice number (in red), even though the invoice below it confirms that the invoice number, 46809124, was indeed correct.  

What should you do if this happens to you? Your only two choices are to send an email request or to call the parts distributor directly. Please note, however, that the part distributor invoice number must be in an open status. Before you use the invoice number, it is always important to check the part distributor portal to make sure that the invoice number has not been previously used on a warranty claim. Also, if the quantity ordered is more than one, be sure that there is still at least one open part prior to using the invoice number on a new warranty claim.

Whatever you do, don’t just let claims go unattended. Fight for your money! It very important to verify any rejections because they are not always your fault. The error could lie with the manufacturer, the portal or the distributor. We understand that when you’re filing hundreds of claims a month it can be time consuming to verify every rejection, but you’re leaving money on the table if you don’t.

Best Practice: Double-check all rejections prior to the 45-day deadline.   

Janice Salmon is the founder and CEO of JustPressOne, a business process outsourcing company and AVB partner that provides claims administration services for independent service companies and self-servicing dealers in the home appliance industry. For more information visit

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