ServiceSource Thursday: Your Opinion Matters!

Take our poll and get a chance to win $250

By Paul MacDonald, ServiceSource

In the ever-evolving landscape of industries and businesses, setting benchmarks and standards is crucial for growth and improvement.

Since ServiceSource’s last member survey in 2019, the pandemic changed everything in business. Here at BrandSource, we are dedicated to meeting your needs and exceeding your expectations. To help us achieve this, we need your invaluable input. 

To that end, we are excited to invite all our valued servicing dealer members to participate in our AVB ServiceSource Survey, here. The poll is designed to collect your feedback and insights to help us set industry baselines and continue enhancing the quality of our service operation offerings.

Your opinion matters! Here’s why your participation is essential:

Improving Service Quality: Your feedback helps us understand what we’re doing well and the progress we’re making. It’s like having a roadmap to excellence.

Setting Industry Standards: By participating, you contribute to creating industry benchmarks that benefit us and the entire service sector. Your insights can help raise the bar for quality services and vendor support across the board.

Tailoring Services to Your Needs: Your preferences and expectations are at the heart of what we do. Your feedback helps us align our services more closely with your specific requirements.

Here’s how to participate:

  1. Access the Survey: Click on this survey link or click on the appropriate rotating banner atop the BrandSource Backroom home page.
  2. Complete the Survey: The survey will only take a few minutes of your time. It consists of straightforward questions about your experiences and expectations.
  3. Submit Your Feedback: After completing the survey, click “Submit” to send us your important opinions.
  4. Vie for a Prize: All participants will be automatically entered into a drawing for a $250 Amazon gift card as our way of saying “Thank you” for helping us on this journey to continual improvement.

We truly appreciate your time and effort in completing this survey. Your input as a member of the ServiceSource community will play a vital role in shaping the future of our services and setting industry baselines. Together we can strive for excellence and ensure that your experience with ServiceSource is nothing short of exceptional.

Let’s set new industry standards together!

AVB Senior ServiceSource Lead Paul MacDonald ran his own 38-tech service business and is a past president of the UASA. He currently operates The Expert Service Program, which helps servicers run their operations more efficiently and profitably. You can reach Paul at (647) 500-7785 or at

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