JustPressOne now provides servicers with remote CSR support

By Janice Salmon, JustPressOne

If you find it tough retaining dedicated customer service representatives who can provide top notch front- and back-office support services, or you simply need to add more cost-effective staffing, BrandSource partner JustPressOne (JPO) has the answer for you.

Our specialty is providing technology-based, personalized support services that are custom configured around the way you do business. We provide fully trained, career-focused personnel, eliminating your need to recruit, hire, train and maintain the staffing to perform all the administrative tasks associated with the service side of your business. We can help your company build strong relationships with your customers by eliminating abandoned calls, providing quicker response times and keeping your customers informed of all service-related activities. 

Never worry again about absenteeism, vacation hours, worker’s compensation, employment taxes, benefits or the labor board. Just concentrate on delivering exceptional in-home services, growing your service revenue and increasing your bottom line.

We are an extension of your team, providing service and experience you can count on. Our customer service representative (CSR) staff is:

  • Trained specifically for the appliance service industry
  • Trained on all service software products used in the appliance service industry
  • Trained on all job dispatch and claims portals including ServiceBench, ServicePower and many more
  • Trained on parts research and ordering via all widely used parts distributor websites
  • Closely supervised and coached by our quality assurance staff on a daily basis
  • Required to receive continuous training

Here is a short list of key tasks our CSR team provides for your business:  

  • Manage all customer support interactions via phone, email and text
  • Handle escalated calls
  • Schedule, route, dispatch and confirm jobs and product deliveries
  • Rescheduling and customer confirmations
  • Research and order parts
  • Process warranty billing
  • Call your job sources for special repair authorizations when necessary                      

Want to learn more? Visit www.justpressone.com or call (877) 311-6602. One of our service industry experts will be happy to assist you.

Janice Salmon is the founder and CEO of JustPressOne, a business process outsourcing company and AVB partner that provides claims administration services for independent service companies and self-servicing dealers in the home appliance industry. For more information visit www.JustPressOne.com.

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