Why Pattersons Home Appliance Loves John Love

Devoted staffer receives YSN’s inaugural HighFive employee excellence award

By Andy Kriege, YSN

John Love Jr. was named a 2022 Exceptional EmployeeHighFive Award winner by AVB/BrandSource and YSN.

The announcement was made at the group’s Summit 2022 meeting and product expo, held earlier this month in Las Vegas.

Love, who serves as operations manager for Rockwood, Tenn.-based Pattersons Home Appliance Center, was one of five industry employees selected from across the U.S. and Canada to be honored with an inaugural HighFive award. Winners were chosen from nominations submitted from throughout the industry, including retailers, manufacturers and suppliers.

This year’s recipients were selected for their exceptional ability to go above and beyond the call of duty. These are the staffers who do the heavy lifting behind the scenes, with little or no fanfare and deserve a collective “high five” from their peers.

See: YSN Launches HighFive Employee Recognition Awards Program

John Love is the “go to” man for Patterson’s Appliance, doing whatever it takes with a smile on his face for 25 years and counting.

Love was nominated by Pattersons owner Elaine Patterson, who praised him for his unparalleled dedication to his work for over 25 years. “John is our go-to for the delivery, service and service teams,” she told YSN. “He opens this place up every day at 6:30 a.m. He will even come in at 2:00 a.m. to make sure everything is alright when a spider runs across the security camera!”

“He is always here doing whatever it takes with a smile on his face,” she added, and “has helped grow this business from one location with just 14 employees to six locations with over 50 employees.”

Love started out on the delivery truck, worked his way into sales, then parts, and then onto management where, according to Patterson, “He is now our right-hand man for everything.”

Indeed, Love is now responsible for all day-to-day operations at the regional retail, but will also happily jump in his car and jump right in where needed should any of the locations find themselves shorthanded on the sales floor.

Colleague Terri Jones, who handles accounting and inventory, summed it up this way: “John is the dictionary definition of dedicated. He is dedicated to Patterson’s, to his co-workers, and to our customers. I know I can count on him anytime for anything.”

It is for devoted employees like John Love that the YSN HighFive Awards program was created. With that, we raise our collective arms in a high-five salute to you, sir.

BrandSource, a unit of YSN publisher AVB Inc., is a nationwide buying group for independent appliance, mattress, furniture, and CE dealers.