First-place appliance repair winner Rohan Brown (far right), with Samsung Customer Service VP Chris Kim (center) and top TV service tech Hieu Tran of Hi Definition Electronics
By Alan Wolf, YSN
Samsung is no slouch when it comes to valuing the work of its service tech network.
For the third consecutive year, the company has celebrated those who service its TVs and appliances with a National Skills Competition. Held earlier this month at Samsung’s Technical Training Center in Little Ferry, N.J., the contest brought together 15 finalists out of more than a thousand who contended for top honors — and hefty cash awards — based on their diagnostic and repair skills.
Taking home the first-place prize in appliances and $15,000 in cash was Rohan Brown of Home Service Network Inc., who also participated in the inaugural 2019 competition. “This year’s event was more geared towards real-world situations,” Brown reflected. “It was a great way to see what we are made of. We encounter both a lot of good and bad in the field, so a lot of times we still have to focus through it. That way, we can get the repair done and make sure the customers are happy.”
The second-place appliance award went to Amin Boroumand of FA Display in Louisville, Ky., who took home $7,500, while Joseph Lee of NISIUSA in Carrollton, Texas, came in third, earning him $4,000.
All 15 finalists also received advanced technical training.
Related: Samsung Service Competition Tests Techs on Remote Diagnostics
“This is an opportunity to acknowledge our top service technicians and the Branded Engineer (BE) service providers for their excellence,” said Chris Kim, Samsung’s Customer Service VP. “One of the main reasons for hosting such an event is to further improve the ‘First Time & One Time’ repair experience for Samsung customers. We will also continue to invest in technical training for all of Samsung dedicated field technicians.”
Samsung’s Customer Care division, which hosts the Skills Competition, said it plans to continue the tradition “to nurture the development of brand engineers as subject matter experts.”
Asked about his participation in future Samsung trials, first-place winner Rohan said, “Anxiety was high, but I enjoyed myself. I could feel I need to keep it up so that I could improve in different areas. It motivated me to come back for next year.”
