My Service Operations are not profitable, but I’m not sure where to start!

Are your service operation profits not where you want them to be? Do you have a hunch that your service department could use some attention, but you’re still buried by increased sales and worried about inventories of products to sell? You know something in your service business isn’t right but don’t know where to start? You’re not alone; many self-service dealers share the same challenges today.

Today’s appliance service operations have come a long way through technology, automation, streamlining and increased efficiency. You can no longer run service as you did 5 or 10 years ago. If the independent service providers don’t meet the demand, manufacturers will be forced to build a national network of services. We see it already with the likes of Goodman Home Solutions and Asurion as they scramble to develop service networks across the Nation. Today, quality service and customer care exist from thousands of independent self-servicing dealers and independents; don’t let the corporations take it away from us. The time to change your operations is now.

BrandSource Service Scorecard to the rescue!

Click here to access the new BrandSource Service Scorecard. The Service Scorecard comprises 14 multiple choice questions regarding your appliance service business’s service management, financial and marketing aspects. The scorecard takes less than 5 minutes to complete, and the results get emailed to you directly. The results contain both the incorrect and correct answers with a short explanation of each question. The questions you get wrong are the areas in your business that you should work on first. The BrandSource Service Scorecard is like having a consultant on staff. It identifies where your issues could be and what action to take to correct them.

If you’re not sure how to implement a recommendation from the Service Scorecard, BrandSource is there for you with its service expert consultant to answer your questions. For help with items on the scorecard or anything related, call Paul MacDonald of PMDgroup.ca at 647-500-7785 or email him at Paul.m.macdonald@pmdgroup.ca. Suppose you need more help than a few questions answered. In that case, you can sign up for Paul’s The Expert Service Program, a 4 stage in-depth review of your service operations with a written action plan of recommendations for a move towards profitability and sustained growth. Check it out at www.expertserviceprogram.com.