Haywood Appliance Applies The Golden Rule

From left, Haywood’s Stephanie and Harrison Rhyne, and Steve and Cameron Hardin

By Andy Kriege, YSN

What started as a small appliance store some four decades ago has since grown into Western North Carolina’s premier appliance destination.

Haywood Appliance, a recent BrandSource Power Dealer addition, was built on the principle of president/owner Steve Hardin that the customer should be treated the same way he would like to be treated himself. Now, along with son Cameron and daughter Stephanie Hardin Rhyne, who assist with the day-to-day operations, the company is committed to continuing that tradition for the next 40 years.

Haywood Appliance is the region’s largest family-owned and operated appliance dealer, specializing in new construction and remodels. With two showroom locations and a comprehensive assortment of more than 46 brands, Haywood serves a wide swath of customers, including builders and contractors in addition to homeowners. But regardless of sales channel, the Haywood team is dedicated to providing the best sales and service and is committed to creating lifelong relationships with its customers.

BrandSource’s focus on self-servicing dealers is what first caught the attention of the Asheville-based business. Haywood, it turns out, originated as a service company and it remains an important part of the company’s heritage.

“Service is our biggest competitive advantage in our market and the best way to control the customer’s experience,” said Stephanie, who runs the builder operations. “We also love that since BrandSource is dealer owned, it truly understands the challenges we face on a daily basis. We have received so much support from BrandSource already and are excited about our new membership.”

As are we, Haywood! Welcome aboard guys, we’re glad you to have you in the BrandSource family.

BrandSource, a unit of YSN publisher AVB Inc., is a nationwide buying group for independent appliance, furniture, mattress and CE dealers.