By Alan Wolf, YSN
The United Appliance Servicers Association (UASA), the non-profit appliance repair trade group and BrandSource partner, has added a host of online events to its August calendar.
First up are a pair of virtual trainings to be held jointly by leading parts supplier Encompass and Fred’s Appliance Academy, the acclaimed appliance repair training institute. Encompass recently partnered with Fred’s to offer complimentary online courses due to ongoing safety considerations.
On Thursday, Aug. 6, the partners will present “Transitioning Your Service Depot to Work from Home.” The two-hour workshop will share Fred’s experience of shifting 100 percent of its workforce to home-based status two years ago, and the “incredible benefits” it reaped in terms of greater morale and productivity. Attendees may choose from 9:00 a.m., 1:00 p.m. or 5:00 p.m. sessions, all ET.
Encompass and Fred’s will follow that up on Thursday, Aug. 13, with “Online Reputation Management for Service Businesses.” The web conference, also two hours long, will share how Fred’s garnered more than 6,000 customer reviews online in just over two years, which helped the company earn more cash-on-delivery business, recruit better tech talent and establish an online presence in every city it serves. It too will be offered in three separate sessions, at 9:00 a.m., 1:00 p.m. and 5:00 p.m. sessions ET.
Servicers can register for either or both presentations on the Encompass website.
Also on deck is an informational webinar presented by the Association of Home Appliance Manufacturers (AHAM), the industry trade group representing white-goods vendors. The topic: “The Ins and Outs of the Right to Repair Act” — legislation currently under consideration by more than 20 states that would require manufacturers to provide all servicers the same repair information, software and service tools that are presently reserved for authorized service providers.
Kevin Messner, AHAM’s Senior Vice President of Policy & Government Relations, Jill Notini, the group’s Vice President of Communications & Marketing, and Sarah Brown, Executive Director of the UASA, will discuss the background behind these bills, the industry’s concerns surrounding product, property and consumer safety, and ways attendees can lend their voices to the debate. The webinar will be held Tuesday, Aug. 18 at 2:00 p.m. ET and attendees can register here.
Not to be outdone, UASA will be hosting a webinar of its own later that day. Slated for 7:00 p.m. ET on Tuesday, Aug. 18, the group’s Service Industry Virtual Summit/Q&A will tackle the subject of “Supply and Demand — The Manufacturer’s Perspective,” with a look at what businesses are doing to successfully adjust to the current coronavirus environment. Registration is available here.
Founded and led by fellow servicers, the non-profit UASA provides training, support, services and business strategies for member businesses. Regarded as North America’s largest appliance repair trade group, UASA says its mission is to help self-servicing appliance dealers strengthen their companies and become more profitable while also elevating the image of the industry.
BrandSource, a nationwide buying group for independent appliance, mattress, furniture and CE dealers, is a unit of YSN publisher AVB Inc.