By Alan Wolf, YSN
The six-point document, dubbed “The Service Call Blueprint,” provides six steps for creating a positive in-home repair experience for customers. The pointers begin with a pre-visit call; include tips on the service tech’s appearance and demeanor; offer advice on how to present the diagnosis; and present suggestions for concluding the visit and customer follow-up.
“The Service Call Blueprint” serves as an adjunct to BrandSource’s Delivery & Service best practices guide, which outlines key health and safety precautions to help protect service crews and customers during the health crisis.
The BrandSource Service Committee was formed last year to help service departments contend with unsustainable billing rates, a dearth of trained technicians and increasingly complex appliances. The committee is comprised of 10 members, each of whom is dedicated to making members’ service operations as efficient and profitable as the sales side of their businesses. The work of the committee continues AVB’s long tradition of servicer support, dating back more than half a century.
BrandSource is a unit of YSN publisher AVB Inc.