By Dori Easterson, YSN
BrandSource’s recently formed Service Committee has developed a four-point action plan to assist its servicing dealers, who comprise 75 percent of the membership.
The committee — formed last year to help service departments contend with unsustainable billing rates, a tight labor market and increasingly complex appliances, convened during this month’s Summit 2020 confab in Las Vegas to press ahead with remedies.
There, committee members studied the results of a service survey that was sent to all BrandSource dealers, to which they received nearly 3,000 responses. The survey included 20 unique sections grouped within eight big buckets, and polled members on the three core categories of education, partnerships and affiliations.
Based on the results of the survey, the committee determined that both servicing and non-servicing dealers need a playbook that all members could use to raise awareness and recruit, train and retain skilled technicians; forge affiliations to aid training and recruiting; and build partnerships with manufacturers and parts suppliers.
The Service Committee is also focused on narrowing the variable warranty rates that each region is subject to.
The committee has scheduled subsequent meetings as well as face-to-face sit-downs with vendors to help support the three out of four BrandSource members that are servicing dealers.
The committee is currently comprised of 10 members, each of whom is dedicated to making members’ service operations as efficient and profitable as the sales side of their businesses.
BrandSource parent AVB has been actively supporting servicing dealers since 1960, committee members noted.
YSN is published by AVB Inc.
