In an open letter to its trade partners dated March 19, Whirlpool’s Vice President of U.S. Sales David Chichocki assured retailers that all of its U.S.-based manufacturing plants and regional and local distribution centers are functioning, and that its teams “are focused on serving and delivering your businesses.”
While the manufacturer and its fulfillment partner JB Hunt have suspended in-home delivery and appliance services in select ZIP Codes, the restrictions are not impacting deliveries to retail stores or builder customers, Chichocki wrote.
Whirlpool is also suggesting the following screening protocol prior to delivery or service. Three critical questions to ask customers are:
- Has anyone in the house been diagnosed with COVID-19 or common COVID-19 symptoms, such as fever and dry cough or other respiratory issues?
- Has anyone in the house come in contact with someone diagnosed with COVID-19, or someone quarantined for suspected COVID-19, over the past 14 days?
- Has anyone in the home traveled by commercial air or mass transit (e.g. national/regional rail or long-distance bus service) in the past 14 days?
If a consumer answers “yes” to any of these questions, Whirlpool will re-date their order and push it out 14 days. After those 14 days have passed, consumers will follow the same process for scheduling their delivery including answering the three screening questions, Chichocki noted.