A BrandSource furniture vendor offered the following suggestions to help members meet the challenges of this new and evolving environment:
Keep Your Customers Informed: Update your customers via your website and social media pages as to how your company is handling the pandemic. Share with them your steps to ensure consumer and employee safety.
Schedule Appointments with Your Guests: It’s obvious, customer want to shop where it’s safe. Schedule appointments with your clients so they can shop with peace of mind.
Turn on Online Chat: Website analytics are still showing strong visitations. Turn on the online chat so customers can interact with your store.
Is Your Website Transactional? It should be.
Free Driveway or Doorstep Delivery: Customers prefer to not be inconvenienced with a pick-up and they surely don’t want people in their homes that could be potential carriers. Keep everyone safe and offer a free doorstep or driveway delivery to your customers. It’ll help earn business and speed up your deliveries too.
Advertise with Payment Plans: Times may get tough. Make it easier on your guests’ wallets with $20/week or month payment options. Don’t forget about a layaway option too.