By Alan Wolf
Howard Hughes Appliance TV & Sleepshop of Moscow, Idaho, was named the 2019 BrandSource Dealer of the Year for the Northwest Region on August 25 at the BrandSource National Convention & Expo at the Gaylord Texan in Dallas. Owner Don Frei was honored at the buying group’s annual awards ceremony, which was held amid the hoopla of its four-day confab.
Howard Hughes Appliance has been serving the Palouse region of Idaho for over 50 years, and today offers a wide selection of appliances, TVs and bedding. Its hometown of Moscow is also home to the University of Idaho, and the nearby town of Pullman, Wash., is home to Washington State University. But despite the sizeable student populations, Moscow boasts “a small-town atmosphere,” the company says on its Facebook page, and “We feel very strongly about treating our customers with the respect and courtesy that doesn’t always happen in the larger cities.”
Indeed, Howard Hughes prides itself on its customer service, which extends to an in-house repair department for post-purchase support. “A business such as ours would not stay in business long if we didn’t provide excellent customer service,” the company commented, which reflects its mission statement of “Making your shopping experience as pleasurable and rewarding as possible.”
The BrandSource Dealer of the Year awards are presented annually to members who have shown continued support of BrandSource and its direct suppliers. A Dealer of the Year must support the group by attending regional meetings as well as national events such as the Convention and Summit.
This year’s 14 winners, which were selected by each region’s membership, demonstrated a continued commitment to excellence in the retail industry and to their fellow BrandSource dealers.
YSN is published by BrandSource parent company AVB Inc.