• The White Glove Inspector Is Heading Your Way

    It should come as no surprise that The White Glove Inspector is heading to your store. After all, you invited her! She doesn’t work for your landlord or suppliers, but her opinion of your store’s appearance is vital to your success. Read more…

    By Gordon Hecht | Published on February 5, 2021

  • The Customer ISN’T Always Right

    This may be more than a little controversial but trust me, it’s not a typo. You read that headline right — the customer isn’t always right. Read more…

    By Rich Lindblom | Published on February 8, 2021